Chapter 1 General Provisions

Article 1 (Application of Terms and Conditions) The Company shall lease a rental vehicle (hereinafter referred to as the "Rental Car") to the Renter in accordance with these Terms and Conditions, and the Renter shall rent the same.

All matters not specified in these Terms and Conditions shall be governed by the detailed provisions of Article 36, laws and regulations, or general customs.

2. The Company may enter into special agreements to the extent that they do not violate the spirit of these Terms and Conditions and detailed provisions, laws and regulations, administrative notices, and general customs. In the event that special agreements are entered into, such special agreements shall take precedence over these Terms and Conditions.

Chapter 2 Reservations

Article 2 (Reservation Application) When renting a vehicle, the Renter, upon agreeing to the Terms and Conditions and separately specified price list, may make a reservation in advance by a separately specified method, specifying the vehicle class, rental start date and time, rental location, rental period, return location, driver, whether accessories such as a child seat are required, and other rental conditions (hereinafter referred to as the "Rental Conditions").

2. When a reservation is made by the Renter, the Company will, in principle, accommodate the reservation within the scope of the rental cars owned by the Company. In such cases, the Renter shall pay a reservation application fee as separately stipulated, unless otherwise permitted by the Company.

Article 3 (Reservation Changes) If the Renter wishes to change the rental conditions set forth in Paragraph 1 of the preceding Article, the Renter must obtain the Company's prior consent.

Article 4 (Reservation Cancellation, etc.) The Renter may cancel a reservation in a manner separately stipulated.

2. If, for reasons of the Renter's own convenience, the Renter does not begin the procedures for concluding a Rental Car Agreement (hereinafter referred to as the "Rental Agreement") more than one hour after the reserved rental start time, the reservation will be deemed canceled.

3. In the cases of the preceding two paragraphs, the Renter shall pay a reservation cancellation fee to the Company as separately stipulated, and the Company shall refund the received reservation application fee to the Renter upon payment of the reservation cancellation fee.

4. If a reservation is canceled or the rental agreement is not concluded for reasons attributable to the Company, the Company will refund the reservation application fee already received and pay a penalty as separately stipulated.

5. If the rental agreement is not concluded due to an accident, theft, non-return, recall, natural disaster, or other reason not attributable to either the Renter or the Company, the reservation will be considered canceled. In this case, the Company will refund the reservation application fee already received.

Article 5 (Substitute Rental Car) If the Company is unable to rent a vehicle of the class reserved by the Renter, the Company may offer to rent a vehicle of a different class from the one reserved (hereinafter referred to as the "Substitute Rental Car").

2. If the Renter accepts the offer in the preceding paragraph, the Company will rent a substitute rental car under the same rental conditions as at the time of reservation, except for the class of vehicle.

If the rental fee for the substitute rental car is lower than the rental fee for the reserved class of vehicle, the rental fee will be based on the rental fee for the model class of the substitute rental car.

3. The Renter may refuse the offer to rent a substitute vehicle as provided in Paragraph 1 and cancel the reservation.

4. In the case of the preceding paragraph, if the reason for being unable to rent as provided in Paragraph 1 is due to reasons attributable to the Company, this will be treated as a cancellation of the reservation as provided in Article 4, Paragraph 5, and the Company shall refund the reservation application fee already received and pay a penalty as provided separately.

Article 6 (Disclaimer of Liability) Neither the Company nor the Renter shall make any claims against each other regarding the cancellation of a reservation or the non-conclusion of a Rental Agreement, except for the measures provided for in Articles 4 and 5.

Article 7 (Reservation Agency) The Renter may make reservations through a travel agency, affiliated company, etc. that handles reservations on behalf of the Company (hereinafter referred to as the "Agent").

2. A Renter who has made a reservation with an Agent as provided in the preceding paragraph may only request changes or cancellations to the reservation through that Agent.

Chapter 3: Rental

Article 8 (Conclusion of Rental Agreement) The Renter shall clearly state the rental conditions stipulated in Article 2, Paragraph 1, and the Company shall clearly state the rental conditions in these terms and conditions, the tariff, etc., and shall conclude a rental agreement. However, this does not apply if there is no rental car available for rental or if the Renter or Driver falls under any of the items in Article 9, Paragraphs 1 or 2.

2. Upon concluding a rental agreement, the Renter shall pay to the Company the rental fee stipulated in Article 11, Paragraph 1.

3. In accordance with the basic notice from the supervisory agency (Note 1), the Company may, at the time of entering into the Rental Agreement, request the Renter to present the driver's license of the driver designated by the Renter (hereinafter referred to as the "Driver") and to submit a copy thereof in order to enter the driver's name, address, type of driver's license, and driver's license (Note 2) number in the rental register (original rental slip) and the rental certificate stipulated in Article 14, Paragraph 1, or to attach a copy of the driver's license. In this case, if the Renter is the Driver, the Renter shall present his/her own driver's license or submit a copy thereof, or if the Renter and the Driver are different, the Renter shall present the driver's license of the new driver or submit a copy thereof.

(Note 1) The basic notice from the supervisory agency refers to 2. (10) and (11) of the Notice from the Director-General of the Road Transport Bureau of the Ministry of Land, Infrastructure, Transport and Tourism, "Basic Notice Regarding Rental Cars" (Ji-Tabi No. 138, June 13, 1995).

(Note 2) A driver's license refers to a driver's license as defined in Article 92 of the Road Traffic Act, which is in the format of Form 14, Annexed to Article 19 of the Road Traffic Act Enforcement Regulations. Furthermore, an international driver's license or foreign driver's license as defined in Article 107-2 of the Road Traffic Act is equivalent to a driver's license.

4. When entering into the rental agreement, the Company may request the Renter and Driver to present identification documents in addition to their driver's license, and may take copies of the documents submitted.

5. When entering into the rental agreement, the Company will request the Renter and Driver to provide a mobile phone number or other information to contact them during the rental period.

6. When entering into the rental agreement, the Company may request the Renter to pay by credit card or cash, or specify another payment method.

Article 9 (Refusal to Enter into Rental Agreement) If the Renter or Driver falls under any of the following items, the Company will be unable to enter into the rental agreement.

(1) When the lessee or driver fails to present the driver's license required to drive the rental vehicle or, when requested by the Company, does not agree to submit a copy of the driver's license.

(2) When the lessee or driver is deemed to be under the influence of alcohol.

(3) When the lessee or driver is deemed to be showing symptoms of intoxication due to narcotics, stimulants, paint thinner, etc.

(4) When the lessee or driver is carrying a child under the age of six even though there is no child seat.

(5) When the lessee or driver is deemed to be a member or affiliated with an organized crime group or an organization related to an organized crime group, or to belong to any other anti-social organization.

2. If the lessee or driver falls under any of the following items, the Company may refuse to enter into a rental agreement.

(1) When the driver specified at the time of reservation is different from the driver at the time the rental agreement is concluded.

(2) When there is a fact of delinquency in rental fee payments in a previous rental.

(3) When any of the acts listed in Article 17 have occurred in a previous rental.

(4) When any of the facts listed in Article 18, Paragraph 6 or Article 23, Paragraph 1 have occurred in a previous rental (including rentals by other rental car companies).

(5) When, in a previous rental, automobile insurance was not applied due to a violation of the rental terms and conditions or insurance policy.

(6) When, in connection with transactions with the Company, the User has engaged in violent behavior, demanded an unreasonable burden, or used violent behavior or language toward the Company's employees or other related parties.

(7) When the User has spread rumors or used fraudulent means or force to damage the Company's reputation or interfere with its business.

(8) When the separately specified conditions have not been met.

3. In the cases of the preceding two paragraphs, if a reservation has already been made with the Renter, the reservation will be treated as canceled, and if a reservation cancellation fee has been paid by the Renter, the received reservation application fee will be returned to the Renter.

Article 10 (Conclusion of Rental Agreement, etc.) The rental agreement will be deemed to have been concluded when the Renter pays the Rental Fee to the Company and the Company delivers the Rental Car to the Renter. In this case, the received reservation deposit will be applied to part of the Rental Fee.

2. The delivery referred to in the preceding paragraph will take place on the rental start date and time referred to in Article 2, Paragraph 1, at the rental location specified in the same paragraph.

Article 11 (Rental Fee) The rental fee shall mean the total amount of the following fees, and the Company will clearly state the respective amounts and calculation basis in the fee schedule.

(1) Basic fee (2) Liability waiver guarantee system entry fee (3) Optional fee (4) Fuel cost (5) Other fees

2. The basic fee shall be the fee notified to the Director of the Regional Transport Bureau (in Hyogo Prefecture, the Director of the Hyogo Land Transport Department of the Kobe Transport Management Department; in Okinawa Prefecture, the Director of the Land Transport Office of the Okinawa General Bureau; the same applies hereinafter to Article 14, Paragraph 1) at the time of rental.

3. If the rental fee is revised after a reservation made pursuant to Article 2, the lower of the fee applied at the time of reservation and the fee at the time of rental shall be applied.

4. The rental fee shall be as specified in the Detailed Rules.

Article 12 (Changes to Rental Conditions) If the Renter wishes to change the rental conditions pursuant to Article 8, Paragraph 1 after the conclusion of the Rental Agreement, he/she must obtain the prior consent of the Company.

2. The Company may refuse to accept a change to the rental conditions pursuant to the preceding paragraph if doing so would interfere with rental operations.

Article 13 (Inspections and Confirmations) The Company will conduct the inspections stipulated in Article 48 of the Road Transport Vehicle Act (Periodic Inspections and Maintenance) and rent out a rental vehicle after any necessary maintenance has been carried out.

2. The Company will conduct the inspections stipulated in Article 47-2 of the Road Transport Vehicle Act (Daily Inspections and Maintenance) and carry out any necessary maintenance.

3. The Renter or Driver shall confirm that the inspections and maintenance stipulated in the preceding two paragraphs have been carried out, and that the rental vehicle is free of maintenance deficiencies and meets all other rental conditions by inspecting the exterior of the vehicle and accessories in accordance with a separately stipulated inspection sheet.

4. If the Company discovers any maintenance deficiencies in the rental vehicle during the inspection stipulated in the preceding paragraph, it shall immediately carry out any necessary maintenance, etc.

Article 14 (Issuance and Carrying of Rental Certificate, etc.) When the Company delivers a rental vehicle, the Company shall deliver to the renter or driver a rental certificate containing the information specified by the Director of the Regional Transport Bureau.

2. The renter or driver must carry the rental certificate issued pursuant to the preceding paragraph while using the rental vehicle.

3. If the renter or driver loses the rental certificate, the renter or driver shall immediately notify the Company.

4. When returning the rental vehicle, the renter or driver shall return the rental certificate to the Company at the same time.

Chapter 4: Use

Article 15 (Responsibility for Management) The renter or driver shall use and store the rental vehicle with the care of a prudent manager from the time of delivery until the time of returning the rental vehicle to the Company (hereinafter referred to as the "time of use").

Article 16 (Daily Inspection and Maintenance) During use, the Renter or Driver must inspect the Rental Car every day before use, as stipulated in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance), and perform any necessary maintenance.

Article 17 (Prohibited Acts) The Renter or Driver must not: